Returns, Refunds and Warranty Request
If you are not satisfied with your purchase for any reason you may return the new unused item in it’s original packaging with all it’s accessories, paperwork and tags for a full refund or exchange within 30 days of purchase. Refunds will be less any shipping cost incurred by seller or purchaser. Refunds will be issued in to the same credit card or payment type as when purchased. Special orders are non-refundable. Used items are non-refundable and not-returnable. Items missing paperwork, tags, accessories or damaged packaging will incur a restocking fee. Restocking fees will be 20% or greater depending on what is missing or damaged.
Defective merchandise should be returned to the manufacture for repair or replacement request. We will gladly help in providing who and where to return the item. In some cases we may be allowed to do over the counter warranty replacements for items returned to our retail locations, please contact us to verify if we can offer the exchange.
Return Items: Please contact us for an RMA- Return Merchandise Authorization number prior to shipping the merchandise. The returns items should be insured and must be prepaid. Please put the RMA number, your name, address on the outside of the package. A copy of the packing slip or invoice must be included. Refunds not allowed on special orders, cut to length merchandise, line spooling, shipping and handling.
Shipping errors: If Half Hitch ships the incorrect item please contact us for a RMA and return shipping label will be issued to return the item to Half Hitch.
Merchandise Damaged in Shipping: if there is noticeable damage when you receive the item, refuse it and the shipper will return it to us.
Half Hitch reserves the sole right to refuse returns from customers who exhibit high return rates. Half Hitch also reserves the sole right to refuse orders submitted by customers who exhibit high return rates.
No refunds will be given for frozen or live bait.
All shipments should be sent to:
Half Hitch Tackle
2206 Thomas Dr
Panama City Beach, FL 32408
Should you have any questions we can be reached at: 888-668-9810 toll free or 850-234-2621.
See also - Service department .